Refund policy
Refund & Return Policy
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To qualify for a return, items must be:
- Unused and in the same condition received
- In original packaging
- With tags attached (if applicable)
- Accompanied by proof of purchase or receipt
To begin a return, please contact us at:
contact@radeant.com
Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.
If your return is approved, we will provide instructions on how and where to send your package.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong item, contact us immediately so we can review the issue and make it right.
For assistance, contact:
contact@radeant.com
Non-Returnable Items
Certain items cannot be returned, including:
- Personal care and beauty products
- Custom or personalized items
- Perishable goods
- Hazardous materials or flammable products
- Gift cards
- Sale or clearance items
If you have questions about whether your item qualifies for a return, please contact us before submitting a request.
Exchanges
The fastest way to exchange an item is to return the original item first. Once the return is approved, you may place a new order for the replacement item.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Returned items must still meet the return eligibility requirements listed above, including being unused, in original packaging, and accompanied by proof of purchase.
Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
contact@radeant.com
.